U.S. Fish And Wildlife Service

U.S.F.W.S.

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U.S. Fish and Wildlife Service


Task Order: BSS 140F0S23F0027

STGS was selected to deliver mission-critical business support services to the U.S. Fish and Wildlife Service (USFWS), a vital Department of the Interior agency focused on conserving, protecting, and enhancing fish, wildlife, and their habitats. We collaborated with the Office of Law Enforcement (OLE) to streamline their management of essential wildlife import/export documentation, a cornerstone of the agency’s enforcement duties.


Challenges:
The USFWS Office of Law Enforcement needed efficient, precise handling of a high volume of complex Form 3-177 (Declaration for Importation or Exportation of Fish or Wildlife) and CITES permit packages, requiring a dependable partner to: 


  • Ensure accurate, timely data entry into the Law Enforcement Management Information System (LEMIS), a key database for tracking wildlife trade. 
  • Accelerate document workflows through rapid scanning and uploading into LEMIS, meeting strict deadlines. 
  • Create an effective system for organizing and retrieving physical documents, enabling fast access for USFWS personnel.


Solutions and Results: Driving Efficiency and Accuracy
Our team implemented targeted solutions, delivering the following key outcomes and value: 


  • Enhanced Data Accuracy: We guaranteed precise and swift data entry into the LEMIS database, boosting reliability and accessibility. This minimized errors, sharpened reporting, and supported smarter decision-making for USFWS staff. 
  • Streamlined Document Handling: We optimized workflows with efficient scanning and uploading systems, processing all documents within the 60-day requirement. This accelerated access to critical records and allowed USFWS personnel to prioritize high-impact tasks. 
  • Improved Retrieval Systems: We developed an organized, user-friendly filing system, enabling rapid and accurate document retrieval. This cut search times and boosted operational efficiency.


Value Delivered: Advancing the USFWS Mission
Our services provided substantial impact to the USFWS Office of Law Enforcement, reinforcing their mission to protect wildlife and enforce U.S. and international laws, including the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Our efficient, accurate solutions enabled the agency to: 


  • Strengthen Enforcement Efforts: Our support enhanced the agency’s ability to monitor and regulate wildlife trade, bolstering enforcement and curbing illegal activities. 
  • Maximize Operational Efficiency: By streamlining document management, we increased efficiency, freeing resources for the agency’s core conservation priorities. 
  • Ensure Regulatory Compliance: Our meticulous approach and innovative systems upheld compliance and accountability, aligning with operational and legal standards.

SEM Support NCTC

STGS delivers critical business support services to the U.S. Fish & Wildlife Service’s National Conservation Center (NCC), a key facility managing events, meetings, and operational scheduling on its campus. We enhance the Scheduling and Events Management (SEM) Branch within the Facility Operations (FO) Division.


Challenges:
The NCC SEM Branch required dependable administrative and data management support to optimize its scheduling and event operations, including: 


  • Providing robust support to managers and staff for daily operations. 
  • Handling communications and inquiries about facility availability and event logistics. 
  • Executing efficient data entry for event applications, calendars, and hotel system updates. 
  • Managing name badges and security lists for events and activities.


Solutions and Results: Streamlining Scheduling and Event Management
Our team provides targeted support services, delivering the following key outcomes and value to the NCC: 


  • Boosted Administrative Efficiency: We supply dedicated support, optimizing daily tasks and serving as a reliable resource for managers and staff. 
  • Enhanced Communication Flow: We streamline communications by addressing inquiries, monitoring team emails, and assisting guests and staff, ensuring rapid and accurate information exchange. 
  • Optimized Data Management: We deliver precise, timely data entry for event applications, calendars, and records, maintaining organized and accessible systems. 
  • Improved Event Logistics: We enhance logistics by efficiently managing name badges, security lists, and event-related documentation, ensuring seamless execution.


Value Delivered: Advancing the NCC Mission
Our services provide substantial impact to the USFWS NCC by: 


  • Increasing Operational Efficiency: By optimizing scheduling and event workflows, we strengthen the SEM Branch’s performance and the NCC’s overall functionality. 
  • Ensuring Seamless Event Delivery: Our support guarantees efficient execution of events and meetings, maximizing resource use and minimizing delays. 
  • Strengthening Coordination: We enable clear, effective communication and coordination among NCC staff, event organizers, and visitors, leveraging technology for better outcomes.